Return and Refund Policy

Last updated: September 12, 2025

At WALL PANELITH, we want you to be fully satisfied with your purchase. If for any reason you are not, our Return and Refund Policy outlines the conditions under which products may be returned or refunded.

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1. Eligibility for Returns

• Products must be returned within 30 days of delivery.

• Items must be unused, in their original packaging, and in the same condition as when you received them.

• Proof of purchase (receipt or order number) is required.

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2. Non-Returnable Items

The following items are not eligible for return or refund:

• Customized or special-order products.

• Items damaged due to improper installation or misuse.

• Products returned without original packaging or missing components.

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3. Return Process

To start a return, please contact us at:
📧 info@walpanelith.com
📞 786-685-1815

Once your return is approved, we will provide instructions for shipping the item back. Please note that return shipping costs are the responsibility of the customer, unless the product arrived damaged or defective.

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4. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 5–10 business days.

• Shipping costs are non-refundable.

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5. Exchanges

If you received a defective or damaged item, we will gladly exchange it for the same product at no additional cost.

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6. Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate and resolve the issue.

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7. Contact Us

For any questions regarding returns or refunds, reach out to us:
📧 info@walpanelith.com
📞 786-685-1815